Level 2 Award in Front Office, Housekeeping, Restaurant & Bar Service

9 Months Academic Training + 6 Months Internship
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Front Office Training

Learn professional front desk operations, guest handling, reservations, and customer service skills used in modern hospitality environments.

Housekeeping Operations

Gain practical knowledge in housekeeping procedures, room management, cleanliness standards, and hospitality maintenance practices.

Restaurant & Bar Service

Develop professional food and beverage service skills, table setup techniques, and guest service standards followed in hotels and restaurants.

Guest Relations & Communication

Build strong communication, interpersonal, and customer handling skills essential for delivering exceptional guest experiences.

Hospitality Etiquette

Understand professional grooming, workplace behavior, hospitality ethics, and service etiquette required in the hospitality industry.

Practical Industry Exposure

Experience real-world hospitality training through hands-on learning environments designed to prepare students for industry operations.

Internship Opportunities

Receive valuable hospitality industry exposure through internship programs that enhance practical skills and professional confidence.

Placement Assistance

Get dedicated career support and placement guidance to help begin a successful journey in the hospitality industry.

Build a Career in Hotel Operations & Guest Services

The Level 2 Award in Front Office, Housekeeping, Restaurant & Bar Service is a comprehensive hospitality training program designed to prepare students for professional roles within hotel and guest service operations.This course focuses on practical hospitality training, customer service excellence, operational knowledge, and professional communication skills required in modern hotels, resorts, restaurants, and hospitality organizations.
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What You Will Learn

ABAAM-IHM provides students with a professional learning environment designed to simulate real hospitality operations. Through practical learning, industry exposure, and career-focused training, students develop the confidence and skills needed to excel in hospitality careers.

  • Front desk and reception operations

  • Housekeeping procedures

  • Restaurant service techniques

  • Food & beverage service standards

  • Bar service fundamentals

  • Hospitality communication skills

  • Professional grooming and etiquette

  • Hotel operational procedures

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